The Hampton Roads Workforce Council (HRWC), Local Workforce Development Area (LWDA) #16, announces precautionary measures to deal with Coronavirus (COVID-19).

A pandemic like COVID-19 (Coronavirus) has profound impacts on our workers and businesses, so it’s important that we come together to support those who may lose their jobs and employers whose businesses will be impacted.

The Hampton Roads Chamber is a resource for all businesses. They have created a COVID-19 Business Resource Guide.  This includes valuable information to help small and large businesses sustain themselves through this crisis here in Hampton Roads.


As of March 18, 2020, all Virginia Career Works Centers in Hampton Roads are closed to the public until further notice.

We recognize that there is an increased need and urgency for employment services and encourage our customers to utilize online workforce resources available as described below.

The regional Virginia Career Works Centers are taking every possible measure to shift previous in-person services to remote services, and many resources can still be accessed over the phone, via email or online. All in-person meetings or events, including training workshops and hiring events, are on hold until further notice. We are working toward offering workshops online. We will keep you informed as they become available.

Please utilize the telephone and internet for virtual services.


757-629-4702 – Virginia Career Works – Norfolk

757-766-4900 – Virginia Career Works - Hampton — Hampton Roads Workforce Council – Greater Peninsula Workforce Board — Virginia Workforce Connection —Virginia Employment Commission – Hampton Roads Veterans Employment Center





Current Hampton Roads Workforce Council updates:

  • Board and Board Committee Meetings will be postponed or if possible, conducted virtually, as applicable and appropriate. For more information, please call 757.314.2370
  • Administrative offices in Norfolk will remain in operation but will not be open to the public—Local VCW Website— Virginia Workforce Connection—Virginia Employment Commission – Hampton Roads Veterans Employment Center






Current VCW Centers update:

  • ALL Virginia Career Works Centers in Hampton Roads are CLOSED to the public to ensure social distancing considering the COVID-19 (Coronavirus) situation. This closure  is in effect until further notice.

For VCW information, contact Nancy Stephens at either (757) 630-3465 or






Current NextGen Pathways updates:

  • The Hampton Roads NextGen Pathways Office in Virginia Beach is closed until further notice

For Youth Services information, contact Christina Brooks at either (757) 373-8732 or


Meal Pickup sites for Public School Students


Franklin: Meals will be available at SP Morton Elementary School daily from 10:30 a.m. - 12:00 p.m.



Isle of Wight County

Southampton County: Riverdale Elementary School, Tuesday and Thursday from 9 a.m. - 11 a.m.


Virginia Beach





Current Hampton Roads Veterans Employment Center updates:

  • The HRVEC is closed until further notice



VEC Unemployment Information (UI)

The VEC is waiving the waiting week requirements for all new initial claims with an effective date of 3-16-2020 and beyond due to the Coronavirus outbreak in the Commonwealth of Virginia. They will also be waiving the work search requirements for all claimants starting with the week ending 3-21-2020.

For comprehensive guidance and resources about state benefits related to employment and COVID-19, we highly recommend this FAQ page from the Virginia Employment Commission.

Click HERE to view a general information flyer on unemployment procedures to file or re-open a claim.

If you are a worker who has been totally or partially separated from your job due to Coronavirus, please note that no claim for unemployment insurance may be filed or processed until an actual lay off from employment has occurred, or until there has been an actual reduction in hours.  When filing your claim for unemployment benefits, please be sure to check the reason for separation as Lack of Work/Lay off.  If you will be filing because of a reduction in hours, you will not receive benefits unless your gross earnings are less than your weekly benefit amount.  Currently the maximum weekly benefit amount in Virginia is $378.

File a new claim for unemployment benefits

VEC Unemployment Insurance Information Links:

Customer Contact Center 1-866-832-2363 Monday - Friday 8:30 a.m. – 4:30 p.m.

Online Claims

File a New Claim for UI Benefits Online

Telephone Claims

File a New Claim for UI Benefits by Telephone:  1-866-832-2363
Available 8:15 a.m. - 4:30 p.m. Monday - Friday. Closed weekends and state holidays.

Continuing Claims

It is your responsibility to file your weekly continued claim on time, each week, while you are receiving benefits.

Contact Information Changes

If your contact information changes at any time, it is your responsibility to notify  the VEC immediately at: 1-866-832-2363 or complete the name/address change form: Instructions | Form.

TTY Callers

For TTY Callers: Virginia Relay, Call 711 or 800-828-1120

Virginia Relay enables people who are deaf, hard of hearing, deaf/blind, or speech disabled to communicate by TTY (text telephone).


For additional VEC information, contact Hosey Burgess at either 757-629-4703 or




Sanitation Protocol
The intent of the steps prescribed in this Plan is to limit exposure to the highly contagious Coronavirus (COVID-19) for our staff, customers, partners and service providers, through social distancing and good hygiene, as recommended by the CDC. In addition, each facility that will be open during this time will be wiped downed with an anti-viral disinfectant at the end of each day by staff. Also, staff and other individuals in the Center will be strongly encouraged to wash their hands or use hand sanitizer throughout the day. This will be our primary sanitation protocol.


Resources for Working Parents
Hampton Roads’ childcare providers are working closely with county and state authorities to continually assess the situation and ensure safety.  The resources below provide additional details for locating childcare:

Childcare Hotline Number: 1-866-543-7852


Business and Employer Services
If you are a business owner or HR representative for an employer considering work stoppages, layoffs or furloughs, we encourage you to contact our Business Services team. We will get back to you within one (1) business day, or sooner, to discuss information and services that may assist impacted employees, including Unemployment Insurance, tax assistance, layoff aversion strategies, financial planning, remote access career services and more.

Contact:  Steve Cook at


Worker Resources
If you are a worker who has been totally or partially separated from your job due to Coronavirus, please note that no claim for unemployment insurance may be filed or processed until an actual lay off from employment has occurred, or until there has been an actual reduction in hours.  When filing your claim for unemployment benefits, please be sure to check the reason for separation as Lack of Work/Lay off.


Communication and Continuity of Services
Communications will continue to be maintained with our current and new customers through the use of telephone, email and social media to the fullest extent possible. In addition, we will post valuable information regarding our efforts to continue to deliver customer services, as well as, updates on our ongoing efforts to limit the spread of the coronavirus. We will strongly encourage our customers to communicate with us by telephone or email in order to reduce physical contact. HRWC will communicate with our VCW System partner organizations and service providers via telephone and email during the Coronavirus Emergency regarding situation updates and to stay connected with the services being provided to our customers.


Remote Delivery of Services
In the event that HRWC transitions to a remote delivery service strategy, the following services will continue to be provided: case management; unemployment insurance; post program follow-up; access to LMI; employment counseling; RESA; access to job leads; youth career coaching; employability plan development; and, other WIOA Basic and Individualized Career Services that could be provided remotely. The communications modality that will be used here will consist primarily of telephone and email contacts and access to various websites. With regard to unemployment insurance and Wagner-Peyser Act services, HRWC works in close collaboration with the VEC and will assist them with unemployment insurance claims, and delivery of other One-Stop services, to the fullest extent possible, either through in-person or remote access delivery.